General terms and conditions (GTC)
We operate exclusively in accordance with the latest version of the Allgemeine Deutsche Spediteurbedingungen ("ADSp"/German Freight Forwarders’ General Terms and Conditions) and – where these are not applicable to the extent of logistics services we provide – according to the latest version of the General Terms and Conditions of Logistics Services Providers ("Logistik-AGB") with simultaneous consideration of ADR and German transport regulations of hazardous goods (GGV). In accordance with § 431 of the German Commercial Code ("HGB"), paragraph 23 of the German Freight Forwarders’ General Terms and Conditions limits the legal liability for damage to the amount of 8.33 SDRs per kg to a maximum limit of EUR 1.25 million or EUR 2.5 million or 2 SDRs per kg per instance, depending on which amount is the highest; in the case of multimodal transport including transportation by sea, the liability for damages is limited to 2 SDRs per kg.
Additionally, cross-border transports are subject to the regulations of the CMR.
The products listed on this website are CargoLine GmbH & Co. KG products. With regard to the services offered within the framework of these products, the following conditions apply with priority if they differ from the ADSp and the Logistik-AGB
(date: 2 January 2017).
I. Valid for all products
1. General conditions
- Orderly transport conditions
- Suitable packaging, safe for transport and including precise package labelling
2. General exemptions
- Packing units more than 6 m in length
- Germany: more than 3,000 kg actual weight per shipment and 2,000 kg per packing unit; cross-border shipments: more than 3,000 kg chargeable (dimensional) weight
- Valuables (gems, jewellery, money, smart cards, documents, certificates, securities, stocks and bonds, genuine pearls, coins, prepaid cards, objects of art, antiques, real carpets and fur, paintings)
- Live animals and plants
- Temperature-controlled goods (with the exception of ThermoLine), frozen and perishable goods
- Tobacco products, consumer goods with a high risk of theft
- Relocation items
- Drugs and narcotics
- Dangerous goods according to annex 24 of CargoLine’s freight forwarders manual, i.e. dangerous goods of classes such as 1, 2 (T, TF, TC, TO, TFC, TOC), 4.1 (D, DT, SR2), 5.2 (P2), 6.2, 7 and waste products
- Deliveries on public holidays. For public holidays which are not uniform nationally or across Europe, the holiday regulations of the delivering CargoLine partner apply.
Specific exemptions that do not apply generally to all products are listed underneath the particular poduct description.
Only standardised Euro pallets or standardised Euro mesh pallets can be exchanged. The CargoLine partner who accepts the order defines the countries in which pallets may be exchanged. CargoLine is under no legal obligation to exchange pallets.
3. Area of applicability
NightLineEurope Priority, Fix and Receipt: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, United Kingdom. Further countries upon request.
The area of applicability for NightLineEurope NextDay is defined by the applicable current table listing the range of coverage (see product description).
Working days = Monday to Friday
Product-specific terms and conditions
NightLinePlus/NightLine NextDay
Transportation of goods across Germany with punctual delivery to the recipient on the working day (Monday to Friday) following collection or, in the case of NightLinePlus, as agreed. Cross-border deliveries upon request.
NightLinePlus 8 – delivery by 8 a.m.
NightLinePlus 10 – delivery by 10 a.m.
NightLinePlus 12 – delivery by noon
NightLinePlus 18–22 – delivery between 6 and 10 p.m.
NightLine NextDay – delivery on the next working day during normal business hours.
2. General conditions
In order to carry out the services offered, the following general conditions must be met:
- Separate notification and identification of the shipping order stating the product required: NightLinePlus 8, 10, 12, 18-22 or NightLine NextDay
- The recipient must be available to take delivery of the goods from 7.30 a.m. onwards (with the exception of NightLinePlus 18-22). If the recipient is not willing or is unable to accept the delivery of the goods during normal working hours and at the latest by the agreed final delivery time, additional costs of 50 per cent will incur for the resulting second delivery of the goods (basis: the applicable current NightLine rate)
3. Dimensions and weights
- Maximum 3,000 kg consignment weight and 3 loading metres. Other weights and dimensions upon request.
- The following different terms apply for NightLinePlus 8: the shipment must be transportable using a van [max. 3 spaces each of 120 (l) x 80 (w) x 160 cm (h) and total weight 1,000 kg, larger loads on request]
4. Exemptions specific to the product
Deliveries to islands, cash on delivery (COD), seaport, dispatch notification and self-collect deliveries, goods subject to customs duties
5. Freight terms
Deliveries are exclusively free domicile.
NightLineFix
Delivery on a precise day in Germany, on demand by 8 a.m., 10 a.m., noon or between 6 and 10 p.m.*
2. General conditions
- Collection at least 2 days prior to the specified delivery date, otherwise the conditions of the product NightLine NextDay apply.
- Warehousing charges may incur from day 5.
3. Dimensions and weights
Up to 3,000 kg or 3 loading metres.
4. Exemptions specific to the product
Goods subject to customs duties
5. Freight terms
Deliveries are exclusively free domicile.
ServiceLine
Coverage throughout Germany with service free at place of use, cross-border service on request
2. The following additional services (subject to a surcharge) can be ordered after prior consultation with the CargoLine partner in question:
- Unpacking
- Transport of packaging (untreated outer and transport packaging, free from product residues) to a destination determined by the customer
- Collection for recycling purposes
- Return to the manufacturer
- Return of exchanged equipment as long as the customer provides a written order to do so (in accordance with § 25 KrW-/AbfG – Waste Avoidance and Management Act – voluntary acceptance of returned goods)
- Delivery with two men
3. General conditions
In order to provide the services offered, the following conditions must be met:
- Advance notification and clarification of delivery situation/general conditions at destination by the delivering CargoLine partner
- The goods must be deliverable with a suitable vehicle (clarification during the notification process) and the necessary equipment (road must be passable and offer unhindered access)
- Timely notification of the shipping order to the CargoLine partner in question
- Clear identification of the required extra services on the medium used for supplying the transport data, such as the shipping order, data transmission or collection notification
- Each package in the consignment must be clearly labelled with the correct sender and recipient information
- Consignments must be ready for pick-up at the agreed collection time
4. Dimensions and weights
Permissible dimensions and weights per item (on condition that the local conditions for delivery are met):
- Side length: max. 2.40 m
- Height: max. 2.0 m
- Individual weight: up to max. 150 kg
5. Exemptions specific to the product
Delivery to islands, goods subject to customs duties, goods listed in paragraph 3.3 of the General German Forwarders’ Conditions [goods defined by ADR as Class 1, 2, 4.1 (Sections 21 – 26), 5.2 (Sections 11 – 20) and 7 (sheets 5 – 13), as well as waste products requiring removal or special monitoring during recycling in accordance with KrW-/AbfG (German Waste Avoidance and Management Act), as well as goods held in tanks or tank-containers, with the exception of those in approved transport units as defined by the ADR]
6. Freight terms
Deliveries are exclusively free at place of use.
ThermoLine
Quality insurance across Germany thanks to comprehensive frost protection from collection to delivery. ThermoLine can be combined with the following CargoLine products: NightLinePlus 10 (delivery by 10 a.m.), NightLinePlus 12 (delivery by noon) and ServiceLine Delivery Note.
2. General conditions
In order to carry out the services offered, the following general conditions must be met:
- Loading Monday to Thursday
- One day advance notification from the customer
- The sender must ensure that the goods are provided ready for loading in a frost-free state (min. 15 °C)
3. Dimensions and weights
- Side length: max. 1.20 m
- Width: max. 1.20 m
- Height: max 1.60 m
- Larger packages on agreement
- Size of a shipment: up to 3 pallet spaces (more upon agreement)
4. Exemptions specific to the product
- Dispatch notification to the recipient, loading on Friday, cash on delivery (COD), delivery to islands, areas with a scheduled transit time of more than 24 hours, seaport deliveries, goods subject to customs duties
- Combination with the CargoLine products NightLinePlus 8 (delivery by 8 a.m.), NightLinePlus 18 – 22 (delivery between 6 p.m. and 10 p.m.), OrderLine (procurement orders), ServiceLine (except ServiceLine Delivery Note), with fixed delivery times and all NightLineEurope products
5. Freight terms
Deliveries are exclusively free domicile.
B2CLine, B2CLine Plus and B2CLine Premium
- Dispatch notification by text or email across Germany of goods ordered on the Internet
- Delivery during predefined time slots
- Free curbside (B2Cline)
- Free place of use with one man (B2CLine Plus)
- Free place of use with two men (B2CLine Premium)
- Evening delivery between 5 and 10 p.m., individual delivery appointments and special services can be agreed upon if certain preconditions are met (see “2. General conditions”).
- Pallet exchange is only available for standardised Europallets and only when booking the products B2CLine Plus and B2CLine Premium. There is no legal obligation to exchange pallets.
2. General conditions
- Availability of the acquired item
- For dispatch notification by email and/or text, the email address and/or the mobile phone number of the recipient has to be part of the electronic shipment information specific to the item
- In order to receive the shipment on the day following dispatch notification (24-hour service), the recipient must confirm the delivery date by 10 p.m. on the day of dispatch notification. If this is not the case, CargoLine suggests the working day after next for delivery.
- In order to book additional or special services such as the choice of a delivery time slot at the end of the order transaction, the dispatch notification platform has to have been fully integrated into the online shop in question
- Regular delivery conditions and unrestricted access
- Consignments must be ready for pick-up at the agreed collection time
- Each package in the consignment must be clearly labelled with the correct sender and recipient information
- Shipping order completed according to specification
- B2CLine Plus and B2CLine Premium only: packages with ground clearance for use with a pallet jack
3. Dimensions and weights
- B2CLine
- Side length: max 2.40 m
- Collo weight: < 1,000 kg
- B2CLine Plus and B2CLine Premium
- Side length: max 2.40 m
- Height: max 2.00 m
- Collo weight
- Max. 150 kg, if the collo can be transported to the place of use by a pallet jack
- Max. 30 kg if moved by an employee without the opportunity to use mechanical assistance (only pallet jack permitted)
4. Exemptions specific to the product
- Hazardous goods with the exeption of ADR classified ones that are packaged in limited quantities acc. to the rules für LQ (Limited Quantities) and labelled properly (see ADR chapter 3.4.1.)
- Everything except new goods
- Pallet exchange at B2CLine
- Subsequent booking of services from the delivering CargoLine partner
- Combination with other CargoLine transit time products
- Packaging removal
5. Freight terms
Deliveries are exclusively free domicile (B2CLine) and free at place of use (B2CLine Plus and B2Cline Premium).
NightLineEurope NextDay
24-hour delivery of general cargo right to the recipient in selected European countries and regions (see table page 24) as well as to further destinations upon request.*
2. General conditions
- No delivery involving tail-lifts, unloading has to be possible at the place of delivery
- Separate dispatch notification and identification of the shipping order with reference to NightLineEurope NextDay
- The recipient must be available to take delivery of the goods during normal working hours and at the latest by the agreed final delivery time, otherwise additional costs will incur for the resulting second delivery of the goods (basis: applicable current NightLineEurope NextDay rate or surcharge)
3. Dimensions and weights
- Max. weight per consignment 1,000 kg
- Max. dimensions per pallet 120 cm (length) x 100 cm (width) x 160 cm (height)
- Max. 2 pallets per consignment
- Further dimensions and weights upon request
4. Exemptions specific to the product
Deliveries requiring dispatch notification, consignments to islands without bridge connections, seaport and self-collect deliveries, procurement orders (OrderLine), remote locations in alpine areas (according to definition by the respective CargoLine partner), and cash on delivery (COD)
5. Freight terms
Deliveries are exclusively DAP and DDP.
NightLineEurope Priority
Prioritised transport of goods and secured delivery within the standard transit times in approximately 30 European countries according to the transit times table specific to the country of destination and in due consideration of the defined arrival times and time window agreements from Germany to Europe as well as on a pan-European level between contractual partners.*
2. General conditions
- Separate dispatch notification and identification of the shipping order with reference to NightLineEurope Priority
- Unloading at the recipient‘s end must be secured
3. Dimensions and weights
- Side length: max. 2.40 m
- Width: max. 1.20 m
- Height: max. 2.15 m (France only 1.80 m)
- Max. 3,000 kg chargeable consignment weight, higher weights upon request
4. Exemptions specific to the product
- Seaport and self-collect deliveries, consignments to islands without bridge connections, remote locations in alpine areas (according to definition by the respective CargoLine partner), procurement orders (OrderLine), deliveries requiring dispatch notification, and cash on delivery (COD).
- Additional agreements re: extra tours as executed by the receiving depot on behalf of the client do not include any distances over 100 km from the respective receiving depot.
5. Freight terms
Deliveries are exclusively DAP and DDP.
NightLineEurope Fix
Delivery of goods in approximately 30 European countries on a date in the near future fixed at the moment of order placement and according to the individual transit times table in the country of destination and in consideration of the defined arrival times, time window agreements from Germany to Europe as well as on a pan-European level between contractual partners.*
2. General conditions
- Bookable for consignments whose delivery date is between 1 and 5 working days in excess of the defined standard transit time (otherwise NightLineEurope Priority applies).
- If the fixed delivery date exceeds 5 days in excess of the defined standard transit time, a storage fee may apply.
3. Dimensions and weights
Up to 3,000 kg of chargeable weight. Higher weights upon request.
4. Exemptions specific to the product
Seaport and self-collect deliveries, consignments to islands without bridge connections, remote locations in alpine areas (according to definition by the respective CargoLine partner), procurement orders (OrderLine), deliveries requiring dispatch notification, and cash on delivery (COD)
5. Freight terms
Deliveries are exclusively DAP and DDP.
NightLineEurope Receipt
Within the defined European countries, NightLineEurope Receipt provides the customer with a receipt on the delivery note that is issued separately, for consignments from Germany to Europe as well as on a pan-European level between contractual partners.*
2. General conditions
The delivery note (as pdf) has to be emailed separately to the receiving depot using the defined email addresses, at the latest by midnight on the date of loading.
3. Dimensions and weights
Up to 3,000 kg of chargeable weight. Higher weights upon request.
4. Exemptions specific to the product
Consignments to islands, procurement orders (OrderLine), seaport deliveries, and cash on delivery (COD). Additional or differing exemptions that may occur when NightLineEurope Receipt is combined with other NightLineEurope products are to be considered.
5. Freight terms
Deliveries are exclusively DAP and DDP.